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Fairhaven Home StoresStore operations improvement program

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Ask Philippa

Store operations improvement program with Ferncastle Operations Group

Two decisions from you keep the shrink work moving.

One workstream is green, two are amber and shrink reduction is red. Out-of-stocks in the 12 pilot stores are 5.9 percent against 7.4 in June. Shrink cannot be measured until a loss prevention owner is named on October 8 and the dashboard request is decided by October 10.

Phase 3 of 5 Pilots running, scale decision next
Read the steering packSee the dependencies
A consultant and a store manager walking the floor of a home goods store

Where the program is

  1. Pilot designRules live in 12 stores
  2. September steeringFour decisions taken
  3. Pilots runningReplenishment and labor
  4. Scale decisionAfter the pilot milestones
  5. Handover to storesPlanned for December

Waiting on Fairhaven

  • Name a Fairhaven owner for loss prevention data accessPhilippa has the access request drafted but cannot send it until an owner accepts it. Open 12 days on Sep 28, and the shrink baseline cannot start without it.
    See the dependency
  • Decide the shrink dashboard change requestAbout 15 consultant days and loss prevention data outside the agreed scope. Two days of draft work are on record and the draft is stopped.
    Read the request
  • Confirm the store system data extract is scheduledIT director, due Oct 9. The Oct 16 pilot date holds only if it is.
    Open
  • Get a shift template sign-off date from HRDue Oct 5. It holds up the labor scheduling pilot, and the HR lead has not yet given a date.
    See actions

The program in figures

Value review

Every figure comes from the program record and the store results. Block dates move forward each week with the demo data.

Live from the Dashboards appOpen the full report
Live from the Dashboards appOpen the full report
Live from the Dashboards appOpen the full report
Live from the Dashboards appOpen the full report
Live from the Dashboards appOpen the full report

Recent activity

  • Philippa issued the draft steering packThe final pack goes out on Wednesday, Oct 7.
  • Emeka updated the register after the Sep 28 windowSix open dependencies, one without a Fairhaven owner.
  • You named the regional operations manager as ownerThe shift template pilot actions now have an owner.
  • Philippa stopped the shrink dashboard draftTwo days of work are recorded on the change request.
  • You assigned the store data extract to the IT directorDue Oct 9, after 30 days open.

On the record

All files

Your program director: Philippa Sinclair

Interprets the pack, escalates what needs the sponsor and decides what reaches steering. Replies within one business day.

Ask before steering
  • Emeka AchebePMO analyst, keeps the register current
  • Gareth PryceChief operating officer, sponsor