The four decisions of September 24
Steering meeting of Sep 24, 2026 State on Sep 28 Three shift template actions not started
What the steering group decided on Thursday, September 24, 2026, and where each of the four decisions stands on Monday, September 28: the actions it became, who owns them and when they are due. Kept by Emeka Achebe, PMO analyst at Ferncastle Operations Group, and reviewed by Philippa Sinclair, program director, for Gareth Pryce, chief operating officer at Fairhaven Home Stores, and the workstream leads. The rule of the log is simple: every decision turns into owned workstream actions within two days, and a decision still waiting for an owner is shown as such, not hidden.
Each decision shows its owner, the Fairhaven owner and the actions it became. Owned means a named person has accepted it. The two day mark for each decision was Sep 26.
| Decision | Workstream | Owner | Fairhaven owner | Status | Actions from it |
|---|---|---|---|---|---|
| Reset the replenishment pilot date to Oct 16 | Replenishment | Philippa Sinclair | Gareth Pryce | Owned | 4 actions: 2 closed, 2 in progress |
| Pilot the new shift template in eight stores | Store labor scheduling | Emeka Achebe | Regional operations manager | Owned Sep 26 Not started | 3 actions, none started |
| Hold two stores out of the labor totals | Store labor scheduling | Philippa Sinclair | Gareth Pryce | Owned | 2 actions: 1 closed, 1 in progress |
| Plan wave 2 and the shrink baseline for November | Distribution center flow | Hamish Aldous | Gareth Pryce | Owned | 5 actions: 2 closed, 2 in progress, 1 not started |
Decisions and their actions
Each steering decision is listed with the actions linked to it, and the sections further down show every action by workstream. Read the Status column for actions that are Owned but not started, and the Due column for those due before the Oct 8 steering meeting. The log holds 18 rows: the four decisions and their 14 actions.
Did every decision get an owner in two days?
The squares below show the state two days after the meeting: three decisions had owned actions within two days, and one was still waiting for an owner, which was named later. The one waiting was the shift template pilot. Gareth Pryce then named the regional operations manager as its owner on Sep 26, so the table above, which is the state on Sep 28, shows all four as Owned.
"I had not named a store operations owner in the room. Seeing the decision sit there with no one against it is what made me name one the same week."
Gareth Pryce, Chief operating officer, Fairhaven Home Stores
Where the 14 actions stand
All 14 actions from the four decisions are counted by workstream and status. Five are done, five are in progress and four are not started. Store labor scheduling carries three of the four that have not started.
Replenishment
Decision: Reset the replenishment pilot date to Oct 16. Owner: Philippa Sinclair.
| Action | Owner | Fairhaven owner | Due | Status |
|---|---|---|---|---|
| Agree the new pilot date with the 12 pilot stores | Emeka Achebe | Regional operations manager | Sep 29 | Closed |
| Update the replenishment rules calendar | Saoirse Quigley | Merchandising manager | Sep 30 | Closed |
| Re-run the store stock test on the extract sample | Saoirse Quigley | IT director | Oct 12 | In progress |
| Brief store managers on the Oct 16 start | Emeka Achebe | Regional operations manager | Oct 9 | In progress |
Store labor scheduling
Decisions: Hold two stores out of the labor totals (Philippa Sinclair) and Pilot the new shift template in eight stores (Emeka Achebe).
| Action | Owner | Fairhaven owner | Due | Status |
|---|---|---|---|---|
| Exclude the two stores from the pack totals | Emeka Achebe | Gareth Pryce | Sep 25 | Closed |
| Reconcile the two store labor trackers | Hamish Aldous | Regional operations manager | Oct 7 | In progress |
| Choose the eight pilot stores for the shift template | Emeka Achebe | Regional operations manager | Oct 9 | Owned |
| Train store managers on the shift template | Emeka Achebe | Regional operations manager | Oct 16 | Owned |
| Set the review measure for the shift template | Philippa Sinclair | Regional operations manager | Oct 16 | Owned |
Shrink reduction
Decision: Plan wave 2 and the shrink baseline for November. Owner: Hamish Aldous.
| Action | Owner | Fairhaven owner | Due | Status |
|---|---|---|---|---|
| Request loss prevention system access | Philippa Sinclair | None yet | Oct 9 | In progress |
| Draft the shrink baseline method | Saoirse Quigley | Loss prevention lead | Oct 23 | Owned |
The access request is drafted but needs a Fairhaven owner to approve it. The baseline method starts once access is granted.
Distribution center flow
Decision: Plan wave 2 and the shrink baseline for November. Owner: Hamish Aldous.
| Action | Owner | Fairhaven owner | Due | Status |
|---|---|---|---|---|
| Confirm wave 2 carrier appointments | Hamish Aldous | DC operations manager | Sep 30 | Closed |
| Map wave 2 receiving doors | Saoirse Quigley | DC operations manager | Sep 30 | Closed |
| Plan the wave 2 cutover weekend | Hamish Aldous | DC operations manager | Oct 16 | In progress |
From decision to action
How each decision of Sep 24 reached its actions, and where one of them waited:
| Decision | Actions it became | Where it waited |
|---|---|---|
| Reset the replenishment pilot date to Oct 16 | 4 actions: 2 closed, 2 in progress | Nowhere. Owned within two days |
| Pilot the new shift template in eight stores | 3 actions, owned and not started | Three actions sat unassigned until the regional operations manager was named on Sep 26 |
| Hold two stores out of the labor totals | 2 actions: 1 closed, 1 in progress | Nowhere. Owned within two days |
| Plan wave 2 and the shrink baseline for November | 5 actions: 2 closed, 2 in progress, 1 not started | Nowhere. Owned within two days |
- Two day rule
- Every decision is turned into owned actions within two days of the meeting. Each decision and action names a Ferncastle owner and a Fairhaven owner.
- Missing owner
- A missing owner is shown as missing and never filled in. Request loss prevention system access shows no Fairhaven owner for that reason.
- Owned
- A named person has accepted the decision or action. For an action, work has not started yet.
- Closing an action
- An action closes when its owner confirms the result, with the evidence in the record.
Check before the next steering meeting
Before Thursday, October 8
- Check the three shift template actions are underway. Owner: Emeka Achebe, before Oct 8open
- Reconcile the two store labor trackers with both store managers. Owner: Hamish Aldous, Oct 7open
- Check the four replenishment actions at the steering meeting. Owner: Philippa Sinclair, Oct 8open
- Review the five wave 2 and shrink baseline actions at the steering meeting. Owner: Hamish Aldous, Oct 8open
- Send the loss prevention access request once a Fairhaven owner is named. Owner: Philippa Sinclair, Oct 9open
- Exclude the two stores from the pack totals. Owner: Emeka Achebe, donedone
- Name an owner for the shift template decision. Owner: Gareth Pryce, done Sep 26done
Who keeps this log
- Emeka AchebePMO analyst, Ferncastle Operations Group, keeps the log and raised the owner gap
- Philippa SinclairProgram director, Ferncastle Operations Group, reviews the log
- Gareth PryceChief operating officer, Fairhaven Home Stores, takes the decisions