Request summary
Raised Sep 25, 2026 Waiting for the sponsor Decision due Oct 10
A request from Fairhaven Home Stores to add a store-level shrink dashboard to the shrink reduction workstream, set against the agreed scope and priced in consultant days, so that Gareth Pryce can approve, defer or decline it before any more work is done. Prepared by Philippa Sinclair, program director at Ferncastle Operations Group, for Gareth Pryce, chief operating officer at Fairhaven Home Stores. The state is as of Monday, September 28, 2026.
- Request
- A store-level shrink dashboard for the shrink reduction workstream
- Raised
- Sep 25, 2026, by Fairhaven Home Stores
- Sponsor
- Gareth Pryce, chief operating officer, Fairhaven Home Stores
- Prepared by
- Philippa Sinclair, program director, Ferncastle Operations Group
- Effort
- About 15 consultant days, priced at $24,000 on the sample day rate of $1,600
- Data needed
- Store-level data from the loss prevention system, which is outside the agreed scope
- Status
- Waiting for sponsor
- Decision due
- Oct 10, 2026: approve, defer or decline
The agreed scope against the request
The left column is what Fairhaven and Ferncastle agreed for the shrink reduction workstream. The right column is what changes if the request is approved. The price is modeled from a sample day rate, not quoted from a rate card.
| Item | Agreed scope | With the request |
|---|---|---|
| Deliverable | A shrink baseline method, agreed with the loss prevention lead before the November value review | The same, plus a store-level shrink dashboard |
| Consultant effort | The agreed shrink reduction plan | About 15 consultant days added, about $24,000 on the sample day rate of $1,600 |
| Data | Read access to the loss prevention system for the baseline, still without a Fairhaven owner | Store-level data from the loss prevention system, outside the agreed scope |
| Dates | Method draft due Oct 23, baseline agreed before the November value review | Dashboard work starts only after access is granted and the method is drafted. One analyst needs about three weeks (an estimate), so a first version lands in mid-November at the earliest |
| Workstream status | Red, because no baseline is agreed | Unchanged. The request adds work to a stream that has no baseline yet |
Work that had already started
The sponsor's three options
Gareth Pryce decides by Oct 10. Each option shows what it costs, what it does to the dates and what happens next.
Approve
Adds about 15 consultant days Decision owner: Gareth Pryce
What it means. The dashboard becomes part of the shrink reduction scope at about $24,000 on the sample day rate. Philippa Sinclair records it as a change to the scope and updates the plan the same day.
Dates. Work starts only after loss prevention system access is granted and the baseline method is drafted (due Oct 23). One analyst needs about three weeks, so a first version lands in mid-November at the earliest.
What Fairhaven provides. A Fairhaven owner for loss prevention data access, and store-level data from the loss prevention system.
Defer
No new effort now Revisit at the November value review
What it means. The request stays on the register as deferred. The draft stays on hold with its two days recorded, and the workstream continues on the baseline.
Dates. No change to the Oct 23 method date or the November value review. The request is raised again once the shrink baseline is agreed with the loss prevention lead.
What Fairhaven provides. Nothing new, apart from an owner for loss prevention data access, which the baseline needs anyway.
Decline
No effort added Request closed
What it means. The request is closed as declined with the date and the reason. The draft is closed and not used. Fairhaven can raise a new request later.
Dates. No change. The shrink reduction work stays on the agreed scope.
What Fairhaven provides. Nothing.
How earlier changes went
The change register holds two Fairhaven changes: the store-level shrink dashboard, Waiting for sponsor, and Two more pilot stores in the north region, Closed. That earlier change was priced at 6 consultant days and approved by Gareth Pryce on Aug 12, 15 days after it was raised on Jul 28, and it took the replenishment pilot to 12 stores.
Decision record
Complete this record on the day of the decision. A change is not approved, deferred or declined until the record is filled in.
- Stop the draft work on the dashboard. Owner: Philippa Sinclair, donedone
- Send the change request to the sponsor. Owner: Philippa Sinclair, raised Sep 25done
- Sponsor decides: approve, defer or decline. Owner: Gareth Pryce, by Oct 10open
- Record the decision, its date and any change to price or dates. Owner: Philippa Sinclair, same dayopen
- If approved, update the shrink reduction plan and book the analyst time. Owner: Philippa Sinclair, within two working daysopen
- If deferred or declined, close or park the draft with the two days on record. Owner: Philippa Sinclair, same dayopen
- Name a Fairhaven owner for loss prevention data access, whatever the decision. Owner: Gareth Pryce, Oct 8 steering meetingopen
Who is on this request
- Philippa SinclairProgram director, Ferncastle Operations Group, prepared the request
- Gareth PryceChief operating officer, Fairhaven Home Stores, decides
- Saoirse QuigleySenior consultant, Ferncastle Operations Group, owns the shrink baseline method